Remote Customer Experience Associate 1
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Responsibilities
The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.
This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.
This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.
Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
Responsibilities
The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.
This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.
This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.
Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
- M-F 10:30am-7pm CST
- Saturday 8am-12pm CST rotating (subject to change due to business needs)
- Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures
- Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
- Assist customers with setting up rental reservations and scheduling tows
- Exhibit a sense of urgency towards daily workload
- Convey empathy and confidence on all internal and external customer interactions
- Respond to inquiries by clarifying, researching, planning, and implementing
- Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
- Execute job while multitasking across multiple communication channels
- Execute department processes and procedures to maintain assignment integrity
- To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
- Always acting in a manner that creates positive outcomes for our customers
- Able to keep customer and company information confidential
- All other duties as assigned by management
- High School diploma or G.E.D
- Ability and flexibility to work rotating Saturday's & other work schedules
- Modem and high-speed internet that meet minimum requirements
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical/Vision/Dental Insurance
- Additional elective benefits
- Overtime opportunities based on business needs
- Employee engagement, coaching and pay-for-performance culture
- Monthly Performance Bonus opportunities up to $400 based on performance results
- Structured job advancement and promotion opportunities through Career Progression Program
- Opportunity to learn and participate in different aspects of the business beyond your role
